What does the ownership transfer mean for customers?
EPCOR’s mission is providing clean and safe water and wastewater service to their customers. The former Johnson Utilities service area will now operate as EPCOR’s San Tan water and wastewater districts. In EPCOR’S new capacity as the water and wastewater provider, they’ll build on the work they’ve accomplished already and expand it in significant ways to benefit customers and the community. Importantly, they will now be able to move forward with much-needed infrastructure improvements, focusing immediately on the wastewater system.
The three-year improvement plan has already been developed and they are moving quickly into action. They appreciate the community’s continued patience and support as they work together to implement these improvements.
Approximately 29,450 water and 40,160 wastewater customer accounts now need to be transferred into the EPCOR account management system. They are already working on this detailed process and expect to be finished and have customers in the EPCOR system by July 2021.
Until then, please continue to pay your bills and manage your account as you always have. The Johnson Utilities website and online portal will remain open and available until July 2021 – after that you’ll manage your account directly through epcor.com.
Between now and when your account is transferred into EPCOR’s system, you’ll be receiving ongoing information about what your new EPCOR bill looks like, your new and upgraded account management portal through epcor.com, your new 24/7 customer service, and how to contact EPCOR.
Please note: Before your account is transferred into EPCOR’s system, you’ll see name and logo changes on your existing bill and the Johnson Utilities website.
The Arizona Department of Water Resources has awarded EPCOR a $250,000 grant to help build a reclaimed water pipeline between the Pecan Wastewater Treatment Plant and the New Magma Irrigation and Drainage District (NMIDD) for the benefit of Johnson Utilities customers, agricultural water users, and the San Tan Valley region to support water management goals in the Phoenix Active Management Area (AMA) by reducing demand for groundwater pumping.
Why is the pipeline needed? During the time EPCOR has served as Interim Manager of Johnson Utilities, it’s been necessary from time to time to release excess, fully treated effluent from the Pecan plant into the Queen Creek wash due to current capacity limitations at the treatment facility.
Reclaimed wastewater is a very valuable resource in Arizona, and EPCOR aims to reuse or recharge 100% of it. EPCOR was the only private water utility to participate in the DCP Mitigation Agreement. As Interim Manager, and now the owner of Johnson Utilities, EPCOR has committed to deliver up to 2,200 acre-feet of reclaimed water annually – enough to cover more than 2,200 football fields in a foot of water – from the Pecan Wastewater Treatment Plant to the New Magma Irrigation and Drainage District (NMIDD).
This project benefits customers by partially offsetting the need for groundwater replenishment from the Central Arizona Groundwater Replenishment District (CAGRD). This will, in turn, provide future decreases to the CAGRD fee that customers pay, helping to lower their bills.
They expect pipeline construction to begin this year.
Rate Case Public Comment Sessions
The Arizona Corporation Commission is accepting public comments on the rate review. Two phone-in sessions are scheduled for Friday, February 5, 2021. Interested parties may also submit written comments. For details, click here. Join us! Follow EPCOR on Facebook and Twitter EPCOR’s San Tan water and wastewater districts are invited to follow their new water and wastewater provider on Facebook (@EPCORUSA) and Twitter (@EPCORUSA) to find information and helpful tips about your service and more, work they’re doing to keep your service safe and reliable, and more about EPCOR in our community.
Please Note: The Johnson Utilities LLC Facebook page will be discontinued on February 15.
EPCOR encourage Johnson Utilities customers to contact them with questions or concerns about their service.
- Bill Payment: 1-844-567-2502
- Online: www.johnsonutilities.com
- Customer service & billing inquiries: 480-987-9870
- Emergencies: 480-987-9870 (press 6) or 480-887-0648
- Customers can also find information about EPCOR’s San Tan districts on epcor.com, but will not be able to pay bills through EPCOR’s billing system until July 2021. Until then, please continue to manage your account, pay your bill, and contact EPCOR with questions or concerns about your service using the contact information above.
— to www.santanvalley.com